Deploying effective wireless systems has always been a challenge to field service organizations. Many of the most powerful Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Billing systems work best in a “wired” LAN environment. However, if field workers need to access these systems over a wireless network, data traffic, and intermittent network coverage can make them unusable. Ventyx’s field service solution solves this challenge by compressing and transmitting only relevant data out to mobile devices, then supporting “out-of-coverage” processing.
Ventyx extends critical enterprise systems to your field workforce. It is a complete end-to-end solution that provides wireless communication between an application host and wireless devices in the field. Ventyx seamlessly accepts dispatched service requests from a host system, wirelessly delivers and presents data to mobile workers, manages the work in the field, and delivers work results back to the host application – all in real time.