Pressures are mounting from all sides for today’s telcos. Markets are flooded with capacity and demand for services is slowing, a combination that has fueled a fall in prices. Telcos are fighting uphill battles against increased competition, challenging regulatory environments and an economy that is still standing still. These days, controlling expenses is paramount as telecommunications providers focus on improving cash flow and reducing debt.
Telco workforce challenges include making and keeping customer commitments, completing planned work without overtime, responding quickly to emergency situations, making the most productive use out of mobile workers, providing easy access to needed information, automating the collection and validation of field data, and improving overall workforce performance.
Ventyx has a proven delivery record in the telecommunications industry. Our Advantex solution has been selected and implemented by major telecommunications companies throughout the world with workforces that vary in size from fewer than 100 to more than 10,000 field technicians.