In the aftermath of the merger and acquisition frenzy, utilities around the world are still dealing with an increasing number of business challenges. Organizations strive to meet regulatory requirements, respond to competitive threats, meet rising customer expectations, and secure the organization – all while working with reduced budgets. The common phrase is “do more with less.” Increase customer satisfaction while reducing operating costs.
Utility workforce challenges include making and keeping customer commitments, completing planned work without overtime, responding quickly to emergency situations, making the most productive use out of mobile workers, providing easy access to needed information, automating the collection and validation of field data, and improving overall workforce performance.
Ventyx has a proven delivery record in the utility industry, our original and largest market. Ventyx products have been selected and implemented by more utilities than all other workforce management solution providers combined. Ventyx’s Advantex has been deployed by more than 70 utilities around the world, with over 45,000 utility workers using Advantex to effectively perform fieldwork.